SP Electricity North West

Electricity North West Services Limited, operating as SP Electricity North West, is the essential power network operator for the North West of England. The company is responsible for maintaining and operating the region's electricity network, including overhead lines, underground cables, and substations, ensuring a reliable power supply to homes and businesses. They are committed to preparing the network for a future with reduced carbon emissions and are actively involved in initiatives related to future energy solutions.

The company provides various services to its customers, including reporting power cuts, checking electricity suppliers, and facilitating new connections to the network. They also offer support for vulnerable customers through their Extra Care register and a "Take Charge" initiative aimed at helping households manage energy bills, access financial support, and find funding for energy-efficient home improvements. This service is delivered in partnership with Citizens Advice and Energy Saving Trust.

SP Electricity North West engages with stakeholders through various channels, including regional workshops, drop-in sessions, and publications such as stakeholder engagement reports and business plans. These engagements focus on shaping future investment plans, reflecting on performance, and delivering upcoming investment plans, particularly concerning the energy transition and net-zero goals. They also adhere to Ofgem's Guaranteed Standards, with provisions for customer payments if these standards are not met.