Ser Contractor Ltd

SER Contractor was founded in 2010 with a brand promise of "Built on Satisfaction". As a privately owned London-based SME contractor, they operate primarily within the social housing sector, serving various clients and landlords with a comprehensive "one stop" shop approach. They specialise in whole house refurbishment and completing large schemes, boasting a track record of delivering high-quality projects on time and within budget.

The company works both as a Tier 1 contractor directly for Registered Social Landlords nationwide and as a Tier 2 contractor for leading large contractors in the social housing sector. They pride themselves on delivering exemplary customer care and social value, often achieving high resident satisfaction scores. Their ethos is built on partnership, communication, and cooperation with clients, supply chain, and other service providers.

SER Contractor employs a dedicated, directly employed delivery team of around 180 operatives, supported by a prequalified and trusted supply chain of specialist subcontractors and suppliers. They are committed to a local, directly employed workforce, focusing on recruiting and developing apprentices annually to maintain control over quality and programme management. Health and Safety is a top priority, evidenced by their ISO 45001 accreditation and compliance with HSG 65.

They have developed specific policies and procedures for working in occupied properties, honed through accident-free project delivery. All sites are registered with the Considerate Constructors Scheme, and they hold CHAS and Constructionline Gold accreditations. Their frontline workforce undergoes rigorous vetting, including DBS checks for those who may come into contact with vulnerable residents or children, ensuring a safe and respectful service tailored to resident needs.