Martindales Ltd

Established in 1986, Martindales has become a prominent supplier of claims management services to the UK insurance industry. The company focuses on the repair and replacement of various property elements, including locks, conservatories, windows, doors, patio, and garage doors, utilising pioneering technology and innovative techniques. They pride themselves on controlling the entire claims process, offering in-house services, manufacturing, and directly employed engineers to ensure quality and efficiency.

Martindales operates with a mission to assist partners in controlling costs and retaining customers through exceptional service, aiming to be recognised as the insurance industry's most innovative and transparent supplier. Their purpose is to deliver great value claims services, with a strong emphasis on improving repair ratios over replacement, which offers significant commercial benefits to insurance providers. They have successfully completed over one million repair and replacement projects.

The company's service capability includes in-house manufacturing facilities, a nationwide delivery fleet, a dedicated support centre, claims handling expertise, and a surveyor network across the UK. They also have specialist fitting teams and a call centre to manage customer interactions. Martindales is accredited with BS EN ISO 9001:2008 for its manufacturing processes and is a BFRC registered supplier of energy-efficient windows, with all manufactured units complying with BS EN1279 part 2.