Home Response 360 Ltd

Home Response 360 offers a prompt and reactive service for home emergencies, providing access to a reliable and affordable network of gas engineers, plumbers, electricians, and appliance technicians. The company manages claims from initial notification through to full resolution, ensuring swift and efficient handling of emergency situations for clients and partners. Operating a 24/7 customer service centre, Home Response 360 maintains a network of qualified service engineers, partnering with manufacturers to achieve high first-time fix rates.

Their proposition includes a 'first notification of loss service' and full claims management, with a strong emphasis on customer communication and claims resolution. They utilize in-house developed live claims capture and tracking software, accessible via an app for tradespeople, to streamline the process and place the customer at the heart of their services. Their target partners include energy providers, insurance companies, off-gas grid suppliers, utility companies, OEMs, housing associations, local councils, and resident management companies.

The company's product range has expanded to include kitchen appliance repairs, brown goods, and Landlords Gas Safety Certificates, offering bespoke service levels to suit partner needs.