Amethyst Homes Ltd

Amethyst Homes is a family-run business dedicated to building quality homes in new communities. They focus on providing a stress-free and positive home-buying experience for their customers, offering support at every step from initial inquiry to after-sales service. The company emphasizes customer satisfaction, aiming to exceed expectations with both their product and their service.

Their developments are located in areas such as Newcastle upon Tyne and Northumberland, with a commitment to creating sustainable and vibrant communities. Amethyst Homes adheres to codes of practice like the New Homes Quality Code and the Consumer Code for Home builders, ensuring transparency and fairness in their contracts and processes. They also provide comprehensive user guides for homeowners covering maintenance, energy efficiency, and health and safety.

The company has a structured customer complaints policy, outlining clear stages for resolution from initial contact with sales executives to escalation to directors and finally to independent resolution services like Premier Guarantee, NHBC, or the New Homes Ombudsman Service. This commitment to customer care is a core value, reinforced by customer satisfaction surveys and adherence to industry standards.