Acumen Claims

Acumen Claims is a UK-based professional services supplier to a wide variety of insurers and intermediaries, specialising in the validation, mitigation, and project-managed restoration and repair of property insurance claims. For 10 years, they have been delivering "The Power of Certainty" to every stakeholder in a claim, redefining best-in-class claims management. Their unique model employs directly employed, professionally qualified MCIOB Surveyors for end-to-end property damage scoping, validation, and repair project management.

This approach ensures clarity, certainty, confidence, and capacity, delivering real lifetime value to clients. Acumen Claims offers an entirely unique approach to customer experience, claim certainty, and repair sustainability. They provide "The Power of Certainty" to property insurers and intermediaries by sending a true buildings expert to site in the first instance, a buildings expert who is also a claims validation expert.

This turns traditional approaches to property damage claims on their heads. They are experienced in managing all types of property damage claims, with a particular focus on Complex Residential, SME Commercial, and High-Net-Worth claims. Their unique approach, led by MCIOB-qualified surveyors, has consistently improved customer experience and reduced cycle times, while delivering unrivalled end-to-end repair project management.

Acumen Claims is built on a passion for delivering outstanding customer experience with unrivalled cost accuracy and indemnity control. Clients are provided with the full spectrum of accurate claim costs, broken down by each constituent part and delivered together in a much-reduced life cycle. In 2021, the company rebranded its disaster restoration service arm as Ambience Response, which provides UK-wide access to expert property damage restoration and repair services, focusing on sustainable restoration as much as cycle time, claims cost, and customer satisfaction.